FAQs for Exhibitors
1. Are carpet, table and chairs included in my booth price?
No, they can be ordered through our show provider, Hubbell/Tyner or you can provide your own. Service Kits will be EMAILED to you by Hubbell/Tyner 6 weeks before the show. You may contact them prior with any questions at 651-917-2632.
2. Is electrical service included in my booth price?
No, all electrical service is ordered through the Minneapolis Convention Center and payment must be sent directly to them. You will find an order form for service in the service kit provided to you by Hubbell/Tyner that will be distributed 6 weeks prior to the event. You can also find more information at the Exhibitor Services, Minneapolis Convention Center.
3. Where do I park?
Parking ramps and meters surround the Minneapolis Convention Center, as well as public parking attached to near by hotels.
4. What is your cancellation policy?
Requests for cancellation, either full or partial, must be made in writing and sent either by registered or certified mail. Phone or email cancellations will not be accepted. Requests postmarked prior to July 30, 2010 will receive a forty percent (40%) refund. No refunds will be made to requests postmarked on or after July 30, 2010. No refund may be made for space that is unused during all or part of the exhibition. Should space remain unoccupied at the opening of the exhibit, AIA Minnesota may rent or use it without obligation of refund.
5. Where is the show provider's on-site location?
During move-in, Hubbell/Tyner will be located in the back left side of the exhibit hall.
6. Who should I contact about the show?
Pam Nelson - Sales Director • 612.338.6763 • email@example.com
Hubbell/Tyner - Show Service provider • (800) 947-9750 • Fax: (651) 917-2658
Minneapolis Convention Center: Electricity, Telephone, AV/Cable Service, Networking
7. Can I ship my display to the Minneapolis Convention Center?
The Minneapolis Convention Center does not accept advanced shipments. Hubbell/Tyner handles this. Refer to the form in the Service Kit emailed to you from them 6 weeks before the show.
8. How do I register my booth staff?
You will be sent a Booth Staff Registration Form in September 2012. Please fax or email your names of booth staff to Pam Nelson, 612-338-7981. If you do not Pre-register your staff, you will have to wait for a pass to be made on-site.
9. Where do I find Hotel information?
10. How do I update my contact/company information?
You will be emailed a link to update your contact information and company information before the show. This information will be posted online, and within our show program. If you need to update your information after you have submitted the link, please email Pam Nelson directly. To view your online profile, please see our online floor plan and click on your booth space.
11. What are the show hours?
MOVE-IN: Tuesday, November 6, 8:00AM – 3:30PM
SHOW HOURS: Tuesday, November 6, 4:30PM – 7:00PM
Wednesday, November 7, 11:15AM – 2:30PM & 3:45PM – 6:00PM
Thursday, November 8, 11:30AM – 2:00PM
MOVE-OUT: Thursday, November 8, 2:00PM – 5:00PM